Returns & Refunds
Orders that have been returned by the courier because the orders haven’t been called for, refused, or have an incorrect address, once returned to us will be refunded minus the original shipping cost.
Please notify us within 24 hours of receiving your order if you have any queries regarding your order.
If you wish to return a product please email us at firstname.lastname@example.org so we can help. We are only able to accept items up to 28 days from when the order has been placed.
Due to the nature of our products there are many that we are unable to accept back due to hygiene reasons, so please contact us before you send products back to us. If there are any issues or you are unhappy with your order for any reason please do not hesitate to contact us as we’ll get back to you right away with a solution.
All orders placed before 13:00PM Monday to Friday we will do our best to dispatch the same day, orders placed after will be sent the following working day.
Orders placed on Saturday and Sunday will be dispatched on the following Monday.
Signed Delivery service (single soap) £2.50 – Standard 7-10 day service.
Signed Delivery service (gift box) £4.50 – Standard 7-10 day service.
Signed Delivery service (single soap) £4.50 – Standard 7-10 day service.
Signed Delivery service (gift box) £6.50 – Standard 7-10 day service.
Signed Delivery service (single soap) £6.50 – Standard 7-10 day service.
Signed Delivery service (gift box) £8.50 – Standard 7-10 day service.
Please note orders outside of the EU may be subject to customs charges and tax duty which you will need to pay before the order is delivered. You must notify us if you do not receive your parcel within 30 days so we can track with Royal Mail. Over this period is subject to no refund.